Dropshipping FAQ

We provide a one-stop dropshipping fulfillment service for overseas e-commerce sellers, covering the following core stages:

• Product Sourcing: Connecting with source factories/suppliers based on your requirements to secure competitive prices, or purchasing from your specified suppliers to stock in our warehouse.
• Free/Discounted Warehousing: Providing 30 days of free, secure warehouse storage for your products or packaging materials.
• Quality Control & Packaging: Inbound and outbound quality inspection, plus customized packaging according to your needs (including custom packaging, labeling, inserting thank-you cards, etc.).
• Order Fulfillment: Automatic or semi-automatic synchronization of your store orders, dispatched within 24 hours at the earliest.
• International Shipping: Integrating multiple high-quality global dedicated lines to provide end-to-end trackable logistics services.

Regular Shipping: No limit, 1-piece dropshipping available.

Custom Packaging / Private Label: Packaging materials (such as custom mailer boxes, custom poly mailers, and branded cards) generally have factory procurement MOQs depending on the supplier, which need to be purchased and stocked in advance.

We support major e-commerce platforms such as Shopify, WooCommerce, TikTok Shop, Amazon, and eBay, managed centrally via our ERP system.

Our fees are transparent and clear, typically consisting of the following parts:

• Product Cost: Charged at actual cost, based on quotes from source factories.
• International Shipping Fee: Calculated based on the actual/volumetric weight of the package and destination country. We pass on the logistics companies’ direct rates and do not add any profit margin to shipping fees. You are welcome to contact us anytime for the latest price chart.
• Handling Fee: Service fees charged based on your specific monthly order volume under a tiered pricing model. Please contact us for specific tiered rates.
• Optional Value-Added Services: Such as custom packaging, complex assembly, special quality inspection, etc. (charged on demand). We guarantee no hidden expenses, and all pricing standards are clearly presented to you before dispatch.
• Re-packaging Carton Fee: Removing the supplier factory’s original outer carton and re-packing with our plain blank cartons to ensure neutral packaging. Prices vary by carton size and thickness; please consult us for details.
• ERP System Fee: If your monthly order volume is under 150 orders, we charge an ERP usage fee of $8 per month. The ERP fee is waived when your monthly order volume exceeds 150 orders.
• Vacuum Packaging Fee: The vacuum compression service is free. If you require us to provide secondary transparent plastic bags for vacuum sealing, you only pay for the cost of the plastic bags. Prices vary by size; please consult us for specific details.

Products & Shipping: Handled via a pre-funded balance or pay-as-you-go model per order. All dispatch instructions are based on account balance or instant payment.

Custom Packaging / Special Materials: If you need us to purchase exclusive packaging in advance from suppliers on your behalf (e.g., custom cartons, hangtags, gift cards, branded tape), advance payment for materials or a deposit is required because these are custom assets and suppliers do not accept returns. (Note: If materials are not pre-stocked and only purchased after orders come in, it will delay packaging fulfillment by 3–4 days per order batch.)

For accepted payment methods, please refer to our page here: https://www.mrtan.net/payment-methods/ →

For regular inventory with normal turnover, we offer 30 days of free storage.

For dead stock or unsellable inventory remaining over 30 days, we charge an overdue storage fee of $1/m³/day, or dispose/return it according to your instructions.

Yes. We strongly encourage sellers to build their brand equity:

• You can ship your custom-made packaging directly to our warehouse;
• Or we can assist you in contacting packaging factories for custom production and store them in our warehouse for fulfillment.

Basic QC (Free): Inspecting obvious exterior damage, quantity, style, and color accuracy.

Deep QC (Paid Value-Added Service): Such as powering-on tests for electronics, trimming loose threads on apparel, detailed dimension checks, etc., priced at $0.20–$0.50/piece.

Our warehouse address is located in Nanhai District, Foshan City, Guangdong Province, China.

Order Processing Time:

• In-stock inventory: Packed, shipped, and tracking number synced back within 24 hours of receiving the order.
• Out-of-stock items requiring on-demand purchasing: Adds the domestic supplier’s delivery time to our warehouse (usually 2–4 days).
• Order processing will be slightly slower during holidays, but we will notify customers in advance prior to holidays.

Shipping Time:

• Major US & European countries (Dedicated Express Lines): 5–15 days
• Southeast Asia: 4–8 days
• Other remote countries/regions: 10–20 days (subject to specific discussion)

Once the order is packed and dispatched, the system automatically syncs the international tracking number to your store. Your customers can track logistics in real-time via 17track / ParcelApp / your website’s tracking page.

We promise to safeguard your goods:

• Lost / Transport Damage: Once verified by the logistics carrier as lost or severely damaged, we will provide a full reshipment or refund the product procurement cost + shipping fee according to agreement.
• Wrong / Missing Items: If a wrong or missing item is caused by our warehouse packing error, we cover 100% of the cost for free reshipment.

Overseas Local Returns: For cross-border small parcels, returning to China is cost-prohibitive. If a buyer returns due to personal preference, we usually recommend negotiating a discount for them to keep the item, or returning to a local overseas warehouse (if available).

Domestic Returns: If a package is returned prior to export (e.g., incomplete address or undeliverable returned to China), we can re-inventory the goods and wait for your next reshipment instruction.